How to Delete Your Muswada Account
Last updated: June 2026
In accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the right to request the deletion of your account and personal data at any time.
Method 1: Deletion from the Application
Step 1: Access Settings
- Log in to your Muswada account
- Click on your avatar in the top right corner
- Select "Settings" from the menu
Step 2: Access the Privacy Section
- In the left menu, click on "Privacy and Security"
- Scroll down to the "Account Management" section
Step 3: Request Deletion
- Click the "Delete my account" button
- Carefully read the information about the consequences of deletion
- Check the acknowledgement box and type the requested confirmation word (your identity is then confirmed via the link sent by email — see Step 4)
- Click "Confirm deletion"
Step 4: Confirmation
- You will receive a confirmation email at the address associated with your account
- Your account will be deactivated immediately
- Permanent deletion will be completed after a 30-day period
Method 2: Request by Email
If you cannot access your account or prefer personalized assistance, you can request deletion by email.
How to Proceed
Send an email to [email protected] with:
- Subject: Account deletion request
- Content:
- Your username
- The email address associated with the account
- The reason for your request (optional)
Processing Time
- We will process your request within 72 business hours
- You will receive a confirmation email once the request has been processed
What Will Be Deleted
When your account is deleted, the following data will be permanently erased:
| Data | Deletion Timeline |
|---|---|
| User profile (name, bio, avatar) | Immediate |
| Email address and credentials | After 30 days |
| Reading history | Immediate |
| Personal library | Immediate |
| Private messages | Immediate |
| Comments and replies | Anonymized |
| Likes and interactions | Deleted |
| Preferences and settings | Immediate |
What Will Be Retained
Certain data may be retained for legal or technical reasons:
Data Temporarily Retained
| Data | Reason | Duration |
|---|---|---|
| Login logs | Security and fraud prevention | 12 months |
| Financial transactions | Legal accounting obligations | 10 years |
| Support requests | Quality of service | 3 years |
Published Content (if you are an Author)
Important for Authors: Your published stories and chapters are considered separate works from your personal account.
You have the choice to:
- Also delete your works: Check the corresponding option when making the request
- Keep your works under a pseudonym: Your stories remain accessible but your profile becomes anonymous
If you have sold paid works (full purchase or individual chapter purchases), their deletion necessarily triggers the paid work withdrawal procedure provided for in Article 12quater.3 of the ToU in order to protect your buying readers. You will have to choose between:
- Refund Option: each buyer is refunded in Cauris (85% at your expense, 15% at the platform's expense). If your Author Wallet is insufficient, the debt mechanism of Article 12quater.4 applies and remains enforceable after the account closure
- ePub Download Option: your buyers have 30 days to download a watermarked copy of the work
The final deletion of your account can only take place after this procedure has been initiated.
If you have pending earnings, these will be paid to you before the final account deletion (subject to the identity verification procedure and, where applicable, the offsetting of any outstanding debt).
30-Day Grace Period
Why This Delay?
After your deletion request, your account enters a 30-day grace period during which:
- ✅ Your profile is no longer publicly visible
- ✅ You can no longer log in
- ✅ Your data is no longer accessible
- ✅ You can still cancel the deletion
How to Cancel Deletion?
If you change your mind during the 30 days:
- Send an email to [email protected]
- Subject: "Cancel account deletion"
- Include your username and email
- Your account will be reactivated within 24 hours
After 30 days, deletion is irreversible and your data cannot be recovered.
Special Cases
Active Premium Account
If you have an active Premium subscription:
- The subscription will be automatically cancelled
- No refund for the current period
- You keep Premium access until the end of the paid period, then the account will be deleted
Cauris Balance (Reader Wallet)
If your Reader Wallet still contains Cauris:
- Your remaining balance is explicitly displayed to you before confirming the deletion
- We recommend that you spend your balance before confirming your request (gifts, subscriptions, AI services)
- During the 30-day grace period, you can cancel the deletion and recover your entire balance
- After 30 days, the remaining balance (purchased and free Cauris) is permanently lost, without refund, in accordance with Article 12bis.10 of the ToU
Author Account with Earnings
If you have unpaid earnings:
- Pending earnings will be calculated and paid
- Payment will be made before final deletion
- You will receive a tax summary if applicable
Account Linked to Third-Party Services
If you signed up via Google or Facebook:
- Deleting your Muswada account does not delete your data with these providers
- Consult their respective privacy policies
Your GDPR Rights
In addition to the right to erasure, you have the following rights:
| Right | Description |
|---|---|
| Right of access | Obtain a copy of your personal data |
| Right to rectification | Correct inaccurate data |
| Right to portability | Receive your data in a structured format |
| Right to object | Object to certain processing |
| Right to restriction | Limit the use of your data |
To exercise these rights, contact us at [email protected].
Download Your Data Before Deletion
We recommend downloading a copy of your data before deleting your account:
- Go to Settings > Privacy
- Click on "Download my data"
- Choose the format (JSON or CSV)
- Receive the file by email within 24 hours
The file will contain:
- Your profile information
- Your reading history
- Your comments and reviews
- Your stories (if Author)
- Your private messages
Contact and Assistance
Questions About Deletion
- Email: [email protected]
- Subject: Mention "Account deletion"
Data Protection Officer
For any questions regarding your rights:
- Email: [email protected]
- Subject: "DPO - Data rights"
Complaint
If you believe your rights are not being respected, you can file a complaint with the competent data protection authority in your country of residence.
Frequently Asked Questions
Can I create a new account after deletion?
Yes, you can create a new account with the same email address after final deletion (30 days). However, you will have to start over and your old data will not be restored.
Will my followers be notified?
No, your followers will not receive a notification of your deletion. They will simply see that your profile is no longer available.
What happens to my comments?
Your comments will be anonymized (username replaced with "Deleted user") but the content will remain visible unless you explicitly request deletion.
Does deletion affect my collaborative stories?
If you are a co-author of a story, your contribution will remain in anonymous form unless otherwise agreed with the other authors.
Maonoo, LLC - Publisher of Muswada Dandji Lot 649, Cotonou, Benin https://www.muswada.com